Q.  Why is my order "Pending"?
Orders placed before the 15th of the month will be released on the 4th of the following month and the 4th of each month following (unless you request that your order be paused or cancelled).

 

Q.  Do the gift cards expire?
No. Canadian Law since 2007 has made it illegal for any gift cards to have an expiry date. If you don’t use the full value of the card one month, you can use the remaining balance the following month.

Q.  Is the card like a credit card or just a regular gift card?
The cards the participant will receive on the app are scanned version of regular gift cards, just like they would purchase in a store themselves.

Q.  Is the participant “locked in” to their order for any amount of time?
No. An order can be changed (card amounts, retailers, payment method) or can be put on hold at any time. Changes made before the 15th of a month will go into effect for the following month’s order

Q.  Are there other retailers available then what is shown on the LoyaltyFunding app?
No. We understand that some participants would like access to gift cards to restaurants or clothing retailers so that they can support their charity with these purchases as well. We have chosen to focus LoyaltyFunding on purchases that a participant makes every month like groceries, gas, and coffee and not retailers that participants might frequent only a few times a year.

Most grocery retailers will now allow you to purchase other gift cards using your gift card to their store, so a participant does have the option to order a higher amount to their preferred grocery store and then use those cards to purchase gift cards to the other retailers they will be shopping at that month in order to generate funds for their cause/charity with more of their shopping.

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Q.  When will I be charged for my order? When will the cards arrive?
Orders must be in before the 15th of the month. Those orders will be charged on the 28th of the month and cards will be released to your LoyaltyFunding App on the 4th. (ie. an order placed on or before May 15th will be charged on May 28th and released on June 4th)

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